Be Genuine
Share authentic experiences and information.
COMMUNITY GUIDELINES
Helping Keep VoiceRank Useful, Respectful and Trustworthy
VoiceRank is built around real customer experiences and open communication between customers and businesses. These guidelines explain the standards everyone must follow when using the platform.
Last updated: 2026-08-14 · Effective from: 2026-08-14
Community trust standards
Customers, businesses and platform content
Genuine experiences
Fair business participation
Privacy protection
No manipulation
VoiceRank supports genuine positive or negative experiences while preventing abuse, privacy violations, spam and fake activity.
OUR COMMUNITY STANDARDS
Be genuine. Be respectful. Be relevant. Protect privacy. Do not manipulate the platform.
VoiceRank should be a place where people can share genuine customer experiences, businesses can respond professionally, and future customers can find useful information.
Be Respectful
Disagreement and criticism are allowed, but abuse is not.
Stay Relevant
Keep content connected to the business, review or conversation.
Protect Privacy
Do not expose private or sensitive information.
Do Not Manipulate
Do not create fake activity, reviews or engagement.
Follow the Law
Do not use VoiceRank for unlawful activity or content.
CATEGORIES
Guideline Categories
General
Shared standards for everyone using VoiceRank.
Reviews
Rules for customer reviews and business responses.
Businesses
Company profiles, Trust Badges and business identity.
Privacy
Personal information, sensitive data and doxxing.
Safety
Harassment, hate speech, threats and serious harm.
Integrity
Fake reviews, conflicts, manipulation and incentives.
Security
Spam, fraud, links, bots and platform misuse.
Moderation
Reporting, enforcement, appeals and policy updates.
GUIDELINES
Community Guidelines
These policy sections apply across reviews, responses, accounts, company profiles, media uploads and community features.
General
- Communicate honestly.
- Avoid intentionally misleading others.
- Respect other users and businesses.
- Follow VoiceRank policies.
- Do not interfere with platform functionality.
- Do not impersonate another person or business.
- Do not use stolen account details.
- Do not create accounts to mislead users.
- Do not create large numbers of accounts to manipulate the platform.
- Do not impersonate customers, companies, VoiceRank staff, public organisations, employees or other platform users.
- Do not copy another person review.
- Do not upload copyrighted images without permission.
- Do not republish protected articles.
- Do not use trademarks deceptively.
- No private documents containing sensitive data.
- No unrelated advertising.
- No copyright-infringing images.
- No graphic or illegal content.
- No images intended to harass someone.
- No malicious files.
Reviews
- Be honest, relevant and specific.
- Explain the reason for your rating.
- Keep private information out of public reviews.
- Use the Review Guidelines for detailed review-writing rules.
Acceptable
The product was good, but delivery took four days longer than expected.
Not acceptable
A review about a company you never used.
- Negative reviews should remain genuine.
- Keep criticism relevant and factual where possible.
- Avoid threats, harassment or personal abuse.
- A business should not expect removal only because a review is critical.
- Do not fabricate praise.
- Do not buy fake positive reviews.
- Business staff must not pretend to be independent customers.
- Do not create artificial five-star activity.
- Address the review professionally.
- Avoid personal attacks.
- Do not reveal customer information.
- Do not pressure the reviewer to remove or change feedback.
- Avoid promotional spam.
Acceptable
Thank you for your feedback. We're sorry about the delay and would be happy to discuss it through support.
Not acceptable
Delete this review now or we will publish your details.
- Do not copy another customer review.
- Do not copy reviews from other review platforms.
- Do not publish testimonials written by someone else.
Businesses
- Use the correct business name.
- Use accurate website, logo, category and location details.
- Only manage profiles you are authorised to represent.
- Do not claim another company profile.
- Do not modify displayed ratings.
- Do not manipulate review counts.
- Do not remove VoiceRank branding.
- Do not link badges somewhere misleading.
- Do not use fake screenshots or outdated static badges.
- Use accurate company information, URLs, logos, contact details, categories and locations.
- Only manage profiles you are authorised to represent.
Privacy
- Do not publish personal addresses, private emails, phone numbers, bank details, card numbers, passwords, identity numbers or private customer records.
- Remember that reviews and responses are public.
- Do not share private home addresses, phone numbers, personal emails, family information or financial data.
- Avoid publishing medical, child, legal or highly sensitive personal details unless genuinely necessary and allowed by policy.
Safety
- No repeated targeted abuse.
- No threatening messages.
- No persistent unwanted contact.
- Do not encourage others to harass someone.
- Criticising a business experience is not automatically harassment.
- Do not attack people based on race, ethnicity, nationality, religion, sex, sexual orientation, gender identity or disability.
- Do not use discriminatory abuse.
- No credible threats of violence.
- Do not encourage violence.
- Do not provide instructions intended to facilitate harm.
- Do not celebrate serious harm where prohibited.
- Do not directly promote or facilitate conduct prohibited by applicable law.
- Keep legal claims factual and policy-compliant.
- No pornographic material.
- No sexual exploitation.
- No sexual harassment.
- Only include factual references when clearly relevant and policy-compliant.
- Treat child safety as a serious safety category.
- Do not identify children unnecessarily in public content.
- Do not encourage serious self-harm.
- Do not promote dangerous activity.
Integrity
- Do not review without a genuine experience.
- Businesses must not review themselves.
- Employees must not pose as customers.
- Competitors must not create fake negative reviews.
- Do not purchase, sell or automate fake reviews.
- Do not buy five-star reviews.
- Do not create fake customer accounts.
- Do not offer rewards only for positive reviews.
- Do not prevent unhappy customers from leaving feedback.
- Do not coordinate fake reviews against competitors.
- Do not condition rewards on five-star reviews.
- Do not pressure customers to leave only positive feedback.
- Keep incentive wording honest and policy-compliant.
- Company owners, employees, partners, competitors, agencies, family or friends must not post fabricated reviews.
- No fake negative reviews.
- No paid competitor attacks.
- No coordinated mass low ratings.
- No false claims against competitors.
Security
- No affiliate spam.
- No referral spam.
- No repeated promotional content.
- No irrelevant company links.
- No mass duplicate messages.
- Do not request money deceptively.
- Do not promote fake investments.
- Do not steal credentials or conduct phishing.
- Do not promote fraudulent websites.
- Do not manipulate reviews for commercial gain.
- No malware links.
- No credential-stealing links.
- No malicious tracking.
- No unwanted software.
- No exploit links.
- No scam links.
- No phishing links.
- No malware.
- No referral spam.
- No unrelated promotions.
- Avoid duplicate reviews, repeated questions, promotional messages and duplicate business responses.
- No fake review generation.
- No automated account creation.
- No rating manipulation scripts.
- No scraping or misuse of private data.
- Use approved VoiceRank integration methods.
- Do not break security.
- Do not circumvent access controls.
- Do not exploit vulnerabilities.
- Do not abuse APIs or bypass limits.
- Do not gain unauthorised access.
Moderation
- Possible report reasons include fake review, harassment, personal information, spam, wrong company, illegal content, conflict of interest or other policy issues.
- Do not repeatedly report content simply because you disagree with it.
- A negative opinion is not automatically a violation.
- VoiceRank may take actions permitted by its policies.
- Public policy wording does not reveal internal moderation tooling or technical enforcement details.
- Possible actions may include a warning, edit request, content restriction, removal, temporary or permanent account restriction, business feature restriction or investigation of suspicious activity.
- Explain why the decision should be reconsidered.
- Provide safe, relevant information.
- Do not invent an appeal process that is not supported.
- Use public responses to provide context where appropriate.
- Reports should be reserved for genuine guideline issues.
- Report responses only where there is a genuine policy issue.
- Admins can update public wording through the CMS.
- Policy wording remains separate from backend enforcement logic.
NEUTRALITY
VoiceRank Should Not Favour Positive or Negative Reviews
The purpose of VoiceRank is to provide useful customer feedback, not to create artificially positive company profiles. A positive review may violate the rules if it is fake. A negative review may fully comply with the rules if it reflects a genuine experience.
EXAMPLES
Examples of Acceptable and Unacceptable Behaviour
Acceptable
Customer review
Acceptable Customer Review
The product was good, but delivery took four days longer than expected. Customer support replied the following morning and resolved the issue.
Not acceptable
Customer review
Unacceptable Customer Review
A fabricated claim, personal threat or publication of private information.
Acceptable
Business response
Acceptable Business Response
Thank you for your feedback. We're sorry about the delay and appreciate you giving us the opportunity to resolve the issue.
Not acceptable
Business response
Unacceptable Business Response
A personal attack or publishing private order/account details.
BEFORE YOU POST
Community Checklist
1
Is this genuine?
2
Is this relevant?
3
Is this respectful?
4
Does it protect personal information?
5
Am I representing my identity honestly?
6
Am I avoiding manipulation or spam?
7
Do I have the right to share any uploaded content?
8
Does this follow VoiceRank's rules?
Help Keep VoiceRank Trustworthy
Customers can share genuine positive or negative experiences. Businesses can respond professionally. Neither side can manipulate ratings or fabricate activity.